Overview
You may have received an email or phone call from Quicken regarding the recovery of funds from a failed Quick Pay payment.
Details
Quicken processes Quick Pay payments in two separate steps.
The credit step: Funds are sent to the biller.
The funding step: Quicken debits the funding account for the transaction.
When the funding step fails (e.g. due to insufficient funds or invalid bank account number) it creates a balance that is owed to Quicken because the funds were already successfully sent to the biller.
In these instances, Quicken will need to reach out to you in order to set up repayment to ensure you can continue to utilize our services going forward.
Please note, emails sent in relation to these situations will come from either paymentoperations@quicken.com or customersupport2@quicken.com.
PayPal's invoicing feature is used to send an invoice to your email for you to repay Quicken via credit/debit card, PayPal, or Venmo.
To resolve this issue
You will need to schedule a callback with our Payment Operations Team. You can do this by
