Online Bill Center Error: “Biller account is closed or inactive”

Overview

This error normally occurs when your online account has been inactive for some time, or the user name recently changed.

To resolve this issue

1. Log in to your biller’s website and verify an amount due is present.
2. After successfully logging in to your biller's site, try to re-add the biller.
   1. Open Quicken.
   2. Select the Bills Tab > Online Bills.
   3. Look through the biller list to see if you can Try again.
   4. If the biller isn’t present, select + Add New Biller.

   

3. Entering the same credentials and security questions (if applicable) in Quicken as you did on the biller site. 

If the issue persists, Contact Support for assistance.

Note: You may need to wait 2-3 business days from when the bill is present on the biller's site, compared to when it is visible in Quicken.

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