Overview
When you perform a One Step Update in Quicken you may receive an error CC-555, or FDP-155.
This error message will be presented when the financial institution is blocking access to their servers, preventing Quicken from retrieving data to download to your file. In some cases, this block is permanent.
Note: You may be able to log in to the bank's website successfully and still receive this error in Quicken. This is because the error is typically caused by an issue on the bank's servers that Quicken uses to download transactions.
To resolve this issue
Check the Quicken Community for alerts and a possible resolution.
If the issue persists
If you are still unable to resolve the issue, please contact the financial institution's customer support for further assistance.
If the financial institution is unable to assist, please contact Quicken Support.
