FDP-109 When Using Online Services in Quicken for Mac

Overview

When using online services, you may encounter one of the following errors:

• FDP-109
• Error 109

Cause

This error usually occurs when your financial institution requires you to change your password. Some financial institutions require their users to change their passwords after a certain number of days or require a password change when suspicious activity is detected.

To resolve this issue

You will need to log in to your financial institution's website and change your password.

Some financial institutions require their users to contact them for a password change. After changing your password, do a One Step Update.

If the issue persists 

First, disconnect all the accounts with the affected financial institution:

1. Open Quicken.
2. Go to the Accounts menu and choose Hide and Show Accounts;
3. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists;
4. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
5. Click the Settings icon in the bottom right corner of the screen.
6. Select the Downloads tab.
7. Click on Disconnect Account.
8. Click Done. Do this on each account with this FI. 
9. Quit Quicken.

Then, delete Quicken passwords from the Keychain:

1. Open Finder and go to Applications > Utilities > Keychain Access app;
2. On the left panel in the Keychain app, set the Keychains to Login and the Category to Passwords.
3. Find and delete any entries that show Quicken or Quicken Connect and this FI name;
4. Quit the Keychain Access app and open Quicken.

Lastly, re-add the accounts:

1. Go to Accounts > Add Account.
2. Type the name of the financial institution and make the appropriate selection.
3. Enter your login credentials and click Continue.
4. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have setup in Quicken.

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