Errors when updating or adding Charles Schwab Accounts

If you are receiving this error while attempting to set up your accounts with Charles Schwab, follow the steps below.

First, ensure all the Schwab accounts are deactivated:

1. Select Tools > Account List.
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List.
3. Select the account(s) for which you want to deactivate online services, and then click Edit. You will want to deactivate the accounts with the financial institution showing as:
   • Charles Schwab & Co., Inc. (or zz Charles Schwab & Co., Inc.)
   • Charles Schwab Bank, N.A. (or zz Charles Schwab Bank, N.A.)
4. In the Account Details window, click the Online Services tab.
5. Click Deactivate next to the service you want to disable.
6. Click Yes to the message asking if you want to disable this service. 
   • Note: When deactivating a Direct Connect account, you may see an additional prompt advising you to contact your bank to cancel the Direct Connect service. You do not need to contact Schwab in connection with this change.
7. Click OK to the confirmation message.
8. Click on the General tab and remove any information displayed in the Financial Institution and Account Number fields. Note: The account must be deactivated first before these fields can be edited.

Second, reset your cloud data:

1. Go to Edit > Preferences > Mobile & Web.
2. Click Reset your cloud data.

Lastly, attempt to set up your accounts with Schwab again:

1. Go to Tools > Add Account.
2. Select Charles Schwab & Co, Inc. as the name of the financial institution, and click Next.
3. A browser window will open and prompt you to log in to Charles Schwab with your Charles Schwab credentials.
4. A list of the Charles Schwab accounts available for download in Quicken will appear. Select all of these accounts and LINK them to your existing accounts in Quicken.

First, go to this FAQ and install the Manual Mondo patch.

After the patch is installed, complete the Refresh Branding and Profile process:

1. Select the Tools menu, then choose Online Center.
2. Click the Financial Institution drop-down arrow and select the financial institution.
3. Press CTRL+Shift while selecting Contact Info.
4. In the Account dropdown at the top of the dialog, select an account that is associated with the affected financial institution. 
5. Select Financial Institution Branding and Profile and Download FI list from the Refresh Options and click Refresh.

6. Click OK and go online by clicking the Update/Send button.
7. Attempt your transaction download again.

Accounts must meet certain criteria to be available for reauthorization.

• You must be the owner of the account.
• View-only users will not show up.  Example: Your spouse has an account which was granted access to view. You will see this account on the Charles Schwab website, but you will not be able to download it.  You can only download accounts you have legal ownership of. 
• Donor Advised accounts will not be included for download. 
• 529 accounts are enabled for download.
• Credit cards are not supported, you will need to set up the account for download via American Express.

Supported account types: Brokerage, IRA, 401(k), Line of Credit, and Loans (balance only).

If your accounts meet the criteria above and still aren't available for reauthorization, you may need to enable third-party access on the Charles Schwab website. To do this:

1. You will need to first sign in to your Schwab account on their website.
2. Then, click the profile options icon in the upper-right and select Security Center.

3. Under Third-Party Access to Account Information, select Enable Third-Party Access.

4. In the Quicken section, select the accounts you want to link to Quicken.
5. Click Save. 

If there are transactions missing after reauthorizing your Schwab accounts, click here for troubleshooting steps.

First, ensure all the Schwab accounts are deactivated:

1. Select Tools > Account List.
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List.
3. Select the account(s) for which you want to deactivate online services, and then click Edit. You will want to deactivate the accounts with the financial institution showing as:
   • Charles Schwab & Co., Inc. (or zz Charles Schwab & Co., Inc.)
   • Charles Schwab Bank, N.A. (or zz Charles Schwab Bank, N.A.)
4. In the Account Details window, click the Online Services tab.
5. Click Deactivate next to the service you want to disable.
6. Click Yes to the message asking if you want to disable this service. 
   • Note: When deactivating a Direct Connect account, you may see an additional prompt advising you to contact your bank to cancel the Direct Connect service. You do not need to contact Schwab in connection with this change.
7. Click OK to the confirmation message.
8. Click on the General tab and remove any information displayed in the Financial Institution and Account Number fields. Note: The account must be deactivated first before these fields can be edited.

Second, reset your cloud data:

1. Go to Edit > Preferences > Mobile & Web.
2. Click Reset your cloud data.

Lastly, attempt to set up your accounts with Schwab again:

1. Go to Tools > Add Account.
2. Select Charles Schwab & Co, Inc. as the name of the financial institution, and click Next.
3. A browser window will open and prompt you to log in to Charles Schwab with your Charles Schwab credentials.
4. A list of the Charles Schwab accounts available for download in Quicken will appear. Select all of these accounts and LINK them to your existing accounts in Quicken.

For more information, click here.