Overview
When using online services, you may encounter one of the following messages:
- OL-89
- OL-89b
In most cases, an OL-89 (or OL-89b) message is due to a temporary server issue.
Wait and try again later
Try updating your accounts the next business day. This error may be caused by a temporary financial institution server outage or maintenance that may be resolved the next day.
If the issue persists
If waiting does not resolve the issue, you will need to contact your financial institution. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary
