Overview
The OL-301 error occurs when there is an issue connecting to the financial institution while using Direct Connect.
To resolve this issue
This is a general error and should include a unique message provided by the financial institution explaining the action that is required.
If following the steps in the message do not resolve the issue (or no message is provided), you will need to contact the financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem.
This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with them may be necessary.
If this error occurs when trying to send an online payment
If you're able to update your accounts without an error, but you're unable to send a payment through your bank Bill Pay via Direct Connect, make sure the payment date is allowing enough time for the payment to be sent. If that doesn't resolve the issue, you'll need to contact your bank to make sure you're properly enrolled in their bill pay service.
To find the contact information for your bank, open Quicken and go to Tools > Online Center and click Contact Info at the top of the window after selecting your bank's name.
