Overview
You may receive the following message while using online services in Quicken:
OL-292
First, check for alerts
When receiving an OL-292 error, we recommend to first check the Quicken Community for alerts on widespread issues or bank outages.
Second, wait and try again later
If there are no alerts, try updating your account the next business day. If the problem persists, continue with the procedure below.
Third, refresh Quicken's financial institution information
- Go to Help > Check for Updates.
- If an update is available, a prompt will appear with the option to install it.
- Click Yes to install the update.
Note: You'll need to exit Quicken to run the update program. When you exit, all of your work is saved, and you can pick up where you left off as soon as the update is complete.
If the issue persists
You will need to contact your financial institution for assistance. Quicken Support does not have access to the financial institution's servers to be able to correct the problem.
This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with them may be necessary.
