Error When Adding Accounts: "Oops. We're having a problem - CC-501" in Quicken for Windows or FDP-176 in Quicken for Mac

Applies to:
Starter
Premier
Deluxe
Business
Updated: March, 28 2025 11:02PM
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Overview

You may receive the following error while attempting to add an account to Quicken for Windows:

DigitalBankingOopsWindows_support
Welcome!

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Or Contact Us:
Product Support
For the best support experience, please sign in with your Quicken ID. We'll find your account and get you to the right team:
For Sales & Renewals, or if you're having trouble signing in:

You may receive the following error while attempting to add an account to Quicken Mac:

FIConnectionErrorNeedsAttention_support
Welcome!

Still need help? Contact Us

Or Contact Us:
Product Support
For the best support experience, please sign in with your Quicken ID. We'll find your account and get you to the right team:
For Sales & Renewals, or if you're having trouble signing in:

To resolve this issue

Please contact Quicken Support. These errors indicate an internal issue and require Quicken Support agents to review logs and provide further assistance.

Article ID: GEN00853

Agent Notes

Welcome!

Still need help? Contact Us

Or Contact Us:
Product Support
For the best support experience, please sign in with your Quicken ID. We'll find your account and get you to the right team:
For Sales & Renewals, or if you're having trouble signing in: