Overview
You may receive one of the following messages while attempting to add an account in Quicken for Mac:
- Error: 102 Add
- Error: 102 Connect
- ccscrape.102
- AGGREGATOR_IN_ERROR (FI_TIMEOUT: FDP-102)
Cause
Error 102 (or FDP-102) is displayed when a bank is selected that is unavailable; or you have changed your sign-in information with your financial institution and the new credentials are not carried over to Quicken.
First, wait and try again the following day
It's possible that your bank is simply unavailable for a short time. Wait 24 hours and try again.
Second, try logging in to your bank's website
At your bank's website, try to log in. Then navigate to the transactions in one of the accounts you're trying to add.
What if I could not sign into my bank's website?
If you couldn't sign in from the website, the next thing to do is to try bank names similar to yours. This would be necessary if two accounts you usually access from the same website are available under different names on our list.
For example, from the Wells Fargo website, you might see your Wells Fargo checking and auto loan accounts listed together. But from within Quicken, you may need to:
- Select Wells Fargo Bank to add your checking account.
- Select Wells Fargo Auto Loans to add your loan account.
Here's how to find bank names similar to the one you last chose:
- Close the browser window that contains your bank's website.
- Back in Quicken, click No, maybe I chose the wrong bank name.
- If you see another variation on your bank's name, click it, and try signing in.
If the steps above don't resolve the issue
The cause could be that the bank account login password uses special characters that interfere with Quicken's ability to download transactions. These special characters are ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Having these characters in the password can also prevent you from activating an account for Quicken Connect. You will need to change your password with your bank to use characters other than these five special characters.
If the issue persists
Please contact Quicken Support so we can help fix this issue.
